We've all gone into a business to buy something and experienced the sales staff that was energetic and full of promises, only to find what happens after the sale isn't quite the same. One department blames the other, and there's confusion about exactly what to do. We've all been there. The question … [Read more...] about Holistic Management- Who Are the Real Kings of the Business?
Operational Excellence
Passing the Torch in a Family Business
When you invest your own money and operate your own business, you take pride in your independence. It’s MY business, you can tell yourself, in good times and bad. However, in a family business, it’s OUR business. When family members work together, there is always room for conflict. Emotions … [Read more...] about Passing the Torch in a Family Business
Stages of Employee Mentality – A Coaches Guide to Developing High Performance Teams
Tom Landry was an American football player and coach. He was the first head coach for the Dallas Cowboys in the NFL. A position he held for 29 seasons. He holds records for 29 years consecutively coaching one team along with 20 consecutive winning seasons. It is quite an accomplishment even compared … [Read more...] about Stages of Employee Mentality – A Coaches Guide to Developing High Performance Teams
How to Handle Incoming Sales Calls
In teaching telephone techniques to salespeople and sales managers, I'm always amazed at how many misunderstand the value of incoming calls to the business. Salespeople many times don't treat them as a true lead. This misjudgment is costing the salesperson and the business thousands of dollars … [Read more...] about How to Handle Incoming Sales Calls