In every training class that an executive leader attends there is always the mention of communications. Whether the discussion is on internal or external communications or how to deal with varied personalities, how you communicate with others is a skill set to master for every executive. Becoming … [Read more...] about Communications is a Key Skill Set to Master for Every Executive
Resources
A Customer Service Checklist to Develop Quality
Customers are more demanding than ever. Of course, they've always been demanding, but today, they have so many different sources to get products and services they often won't even give a company a second click if their website doesn't look and feel right. If your goal is to take the customer out … [Read more...] about A Customer Service Checklist to Develop Quality
The Comfort Zone
I am not sure who originally wrote this, but I am forever grateful. Learning to get out of my comfort zone started in my youth playing sports. I still remember a grade school basketball coach saying, "Jerkins, you can't get better if you don't try a new move. Quit doing what you've always done." … [Read more...] about The Comfort Zone
Stages of Employee Mentality – A Coaches Guide to Developing High Performance Teams
Tom Landry was an American football player and coach. He was the first head coach for the Dallas Cowboys in the NFL. A position he held for 29 seasons. He holds records for 29 years consecutively coaching one team along with 20 consecutive winning seasons. It is quite an accomplishment even compared … [Read more...] about Stages of Employee Mentality – A Coaches Guide to Developing High Performance Teams