I often get calls from clients about various leadership-related scenarios they face. Sometimes they already know the answers but want to hear alternative ideas. One thing is for sure; there isn't just one way to handle leadership questions on the front line. Here is a sample of a client's recent … [Read more...] about Leadership Questions From the Front Line
Whether you have two or 200 salespeople, just talking to more people isn't the best way to improve closing ratios. Measuring their sales activities generates more sales and allows you to know exactly where they need coaching. Are You Using a Sales System? Before we get too deep, let's make sure … [Read more...] about Relationship Selling: Measuring Sales Activities Generates More Sales
With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Are Customer Service Fundamentals Necessary?
Whether you are in good times or bad, managing people is one of the biggest challenges any business owner faces. What costs your business the most is getting the most from your team. Recruiting, hiring, and then retaining people who can be long term contributors isn't an easy task to pull off under … [Read more...] about What Costs Your Business The Most?