There is nothing better than getting up before sunrise, driving two hours to wait at the airport for two hours for a three-hour flight to facilitate a group of business leaders for two days, then meeting clients for dinner before three days of meetings. Then a late flight home to get into your bed … [Read more...] about Travel Tips From a Road Warrior
Articles
Lessons from Disney
The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Lessons from Disney
Relationship Selling: The Qualifying Stage – Do’s & Don’ts to Ask Questions
I realize that for some customers all they want is the best price. Well, all of them do, really. They can't purchase the product or service without it. If you price, however, without properly qualifying, you'll leave money on the table and could quickly become like other salespeople who are just … [Read more...] about Relationship Selling: The Qualifying Stage – Do’s & Don’ts to Ask Questions
Life as a Road Warrior
When you have a life as a road warrior, you learn how to navigate through various obstacles that reveal themselves. Sometimes it's through trial and error, but we learn what we like and don't like through these experiences. I was organized and somewhat anal about never being late for a plane. In … [Read more...] about Life as a Road Warrior