With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Are Customer Service Fundamentals Necessary?
Skills & Attitudes
Since you are following my articles on Relationship Selling, by now you’re starting to get it that I believe in following a system. That doesn’t mean every sale made is templated. It does mean that the more times you can follow a system, your closing ratio goes up. Practice the Fundamentals Before … [Read more...] about Relationship Selling- A Tool for Improving Your Presentation
If you and I were sitting at a table together and I asked you to guess how much money I had in my wallet, what would you say? I’ve done this exercise thousands of times. Nearly 90% of salespeople start naming a number trying to guess. That approach is a long shot at best. A guess of any amount … [Read more...] about Relationship Selling- The Importance of the Qualifying Step in the Sales Process
You sat by the pool over the weekend after an exhausting six week run in the business. You finally got a couple of days off. For your reasons, you’ve decided that you are ready to sell your business. Now what? The First Decision Drives the Rest Before you embark on making sure your business is … [Read more...] about I Decided to Sell My Business, Now What?