In teaching telephone techniques to salespeople and sales managers, I'm always amazed at how many misunderstand the value of incoming calls to the business. Salespeople many times don't treat them as a true lead. This misjudgment is costing the salesperson and the business thousands of dollars … [Read more...] about How to Handle Incoming Sales Calls
Skills & Attitudes
The radio newspaper was invented in 1939. The idea was that a radio transmission would transfer the newspaper to the device in your home, which would then print it out on a nine-foot role of paper, which could then be cut or folded. Each page would take 15 minutes to transmit, which seems slow in … [Read more...] about Relationship Selling- 9 Tips & Strategies on Handling Incoming Sales Calls
There are many variables to discussing closing ratios for a sales person and a sales team. The type of product or service being sold, the customers buying cycles and personality type. If you only have twenty customers vs. hundred or a thousand that makes a difference. Even though there are … [Read more...] about Selling Metrics: Closing Ratio
Relationship selling strategies was a class I taught over the years. There were young and old enrolled. Many seasoned salespeople were cautious about attending while the new students were eager to learn. At the start of class, I asked several questions to help everyone get on the same page. How … [Read more...] about Relationship Selling: Is Common Sense Common Practice?