Over the last decade, nearly all markets have expanded as computerization and modernization have led to a dramatic shift in lives of customers. Market changes and new industry techniques now require managers to update their management styles. They need to keep up with the growing demands to meet … [Read more...] about How to Live a Dynamic Life While Developing Others
Skills & Attitudes
A Leadership Rule: Do What You Say
How Effective Are Your Leaders? You want employees to feel good to be working as part of a team that is working together – and everyone is improving. Many managers would be surprised to learn how little their employees believe management is walking the talk. You can quickly scan the internet and … [Read more...] about A Leadership Rule: Do What You Say
Should You Focus on Relationship selling?
Relationship Selling I realize that for some customers all they want is the best price. Well, all of them do, really. They can't purchase the product or service without it. If you price, without properly qualifying, you'll leave money on the table. This could quickly become like other salespeople … [Read more...] about Should You Focus on Relationship selling?
Customer Service Fundamentals Needed?
With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Customer Service Fundamentals Needed?