Please, just listen! When I ask you to listen to me and you start giving advice, you have not done what I asked. When I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings. When I ask you to listen to me and you feel you have to do … [Read more...] about Please, Just Listen!
In every training class that an executive leader attends there is always the mention of communications. Whether the discussion is on internal or external communications or how to deal with varied personalities, how you communicate with others is a skill set to master for every executive. Becoming … [Read more...] about Communications is a Key Skill Set to Master for Every Executive
Customers are more demanding than ever. Of course, they've always been demanding, but today, they have so many different sources to get products and services they often won't even give a company a second click if their website doesn't look and feel right. If your goal is to take the customer out … [Read more...] about A Customer Service Checklist to Develop Quality
I am not sure who originally wrote this, but I am forever grateful. Learning to get out of my comfort zone started in my youth playing sports. I still remember a grade school basketball coach saying, "Jerkins, you can't get better if you don't try a new move. Quit doing what you've always done." … [Read more...] about The Comfort Zone