Developing skills can be fun, and it's needed for anyone on the front line of a business. Employees on the front line with high emotional intelligence are usually quick thinking and very communicative. The problem is you can't hire enough of them because they've already got jobs. Developing your … [Read more...] about A Coaching Exercise for Improving Customer Experiences
Please, just listen! When I ask you to listen to me and you start giving advice, you have not done what I asked. Then, when I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings. Likewise, when I ask you to listen to me and you feel you … [Read more...] about Please, Just Listen!
In every training class that an executive leader attends there is always the mention of communications. Whether the discussion is on internal or external communications or how to deal with varied personalities, how you communicate with others is a skill set to master for every executive. Becoming … [Read more...] about Communications is a Key Skill Set
A Customer Service Checklist - Customers are more demanding than ever. Of course, they've always been demanding, but today, they have so many different sources to get products and services they often won't even give a company a second click if their website doesn't look and feel right. So, I'm … [Read more...] about A Customer Service Checklist to Develop Quality