The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney
Leadership
Can Employees Bridge Skill Gaps?
Businesses have weathered the pandemic and are eager to get back to normal. HR practices have changed, and now include reaching out to prospects at all primary levels. They also recognize you don't always have to hire people with degrees to get a high-performing employee. Human resource … [Read more...] about Can Employees Bridge Skill Gaps?
So Will Smith Slapped Chris Rock?
Life is good. I've been in a leadership role since I was 19 years old. After running our last company for twenty-five years, it took me over two years to decompress after selling it. I live on the beach now, and it's a beautiful experience waking up to emerald waters every day. What Do I … [Read more...] about So Will Smith Slapped Chris Rock?
Please, Just Listen!
Please, just listen! When I ask you to listen to me and you start giving advice, you have not done what I asked. Then, when I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings. Likewise, when I ask you to listen to me and you feel you … [Read more...] about Please, Just Listen!