It's often been said "I'd love to have travel tips from a road warrior". So, I love to travel, and I consider myself a bit of a road warrior. I'd take as many tips as I could, to get me through the long nights. There is nothing better than getting up before sunrise, driving two hours to wait at the … [Read more...] about Travel Tips From a Road Warrior
Articles
A Leadership Rule: Do What You Say
How Effective Are Your Leaders? You want employees to feel good to be working as part of a team that is working together – and everyone is improving. Many managers would be surprised to learn how little their employees believe management is walking the talk. You can quickly scan the internet and … [Read more...] about A Leadership Rule: Do What You Say
Some Lessons from Disney
The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney
Should You Focus on Relationship selling?
Relationship Selling I realize that for some customers all they want is the best price. Well, all of them do, really. They can't purchase the product or service without it. If you price, without properly qualifying, you'll leave money on the table. This could quickly become like other salespeople … [Read more...] about Should You Focus on Relationship selling?