Please, just listen! When I ask you to listen to me and you start giving advice, you have not done what I asked. Then, when I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings. Likewise, when I ask you to listen to me and you feel you … [Read more...] about Please, Just Listen!
Tip of the Cap Award
I’ve always been fascinated to learn how the leadership in a company decides to make strategic changes. As an organization gets larger, steering the direction in the same path you’ve been on is a challenge. Changing directions is a whole other matter. When the leaders identify headwinds coming that … [Read more...] about John Deere’s Success in a Changing Market
One of the flagship courses we produced was called the Dealer Candidate® Course. It was a multi-module course produced over two years with graded assignments, group activities and more. I designed the curriculum course structure to improve the learning experiences and business outcomes of the … [Read more...] about Dealer Candidate® Graduate Success
Let me give a "Tip of the Cap" to White’s Gulf County Wrecker Service. Every once in a while you run across a company who set aside profits for the goodwill of their community. This doesn’t mean that all customers appreciate their business model. Even the notion of free customer service isn't always … [Read more...] about Free Customer Service Isn’t Always Appreciated!