I often get calls from clients about various leadership-related scenarios they face. Sometimes they already know the answers but want to hear alternative ideas. One thing is for sure; there isn't just one way to handle leadership questions on the front line. Here is a sample of a client's recent … [Read more...] about Leadership Questions From the Front Line
Team Building
Are Customer Service Fundamentals Necessary?
With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Are Customer Service Fundamentals Necessary?
What Costs Your Business The Most?
Whether you are in good times or bad, managing people is one of the biggest challenges any business owner faces. What costs your business the most is getting the most from your team. Recruiting, hiring, and then retaining people who can be long term contributors isn't an easy task to pull off under … [Read more...] about What Costs Your Business The Most?
Leadership is Like Playing the Guitar
I started playing the guitar when I was about 12. I fell in love with it and played nearly every day. In those days, Ted Nugent, Black Sabbath, Deep Purple, and the Beatles were among the day's rock musicians. One of my favorites was the Beatles. I loved playing the songs and found it pretty easy, … [Read more...] about Leadership is Like Playing the Guitar