Your sales volume and how the particular business operates determines if you are doing a lot of internal training or if you've promoted or hired someone to do it. Either way, you or someone is training people in your operation nearly every day. I promised that I would start to share actual … [Read more...] about Management Style Quiz- Train the Trainer & Developing Leaders
Team Building
Answer Man to the Rescue!
The art of delegating tasks is a small part of learning to empower people effectively. Here is the basic idea of a technique and a strategy to help you get the most from your team. As a leader, essentially, the goal is to delegate and not have to keep checking back on the person or the team to … [Read more...] about Answer Man to the Rescue!
Winners & Whiners – Which One Are You?
To be a winner requires getting along with other people. Well, it also requires you to get along with yourself. Every day you wake up you have a choice to make. Am I going to look at life with a positive or negative view? With effort and practice, you can change the way you look at life regardless … [Read more...] about Winners & Whiners – Which One Are You?
10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty