With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Are Customer Service Fundamentals Necessary?
Strategic and Tactical Strategies
A Few Tips I Learned From Selling My Last Company
Starting a business takes more than working capital to make it successful. Selling one also requires more planning and forethought to maximize the situation. After 25 years leading, I decided it was time to move on to other ventures. Here are a few tips I learned from selling my last … [Read more...] about A Few Tips I Learned From Selling My Last Company
Market Consolidation: Does AG Follow Auto?
Every small town had a bank that was locally owned. There used to be single-location hardware and grocery stores. History and trends have a way of predicting the future. Consolidation in any market reshapes the playing field, so for every business owner or investor, predicting where the trends lead … [Read more...] about Market Consolidation: Does AG Follow Auto?
Small Business Survival in the Post COVID World With Proactive Expense Management
You could say that I have a passion for small businesses. I enjoy buying from them and seeing them succeed. It is tough enough to run the business, manage employees, service customers, and everything else that has to be done and have a life. Then there are the looming questions about how small … [Read more...] about Small Business Survival in the Post COVID World With Proactive Expense Management