In my last article, Behavioral Sales Metrics for Coaching Equipment Industry Sales Teams, I laid out some framework for measuring sales activities. This article is the second in the series to analyze the behavioral metrics sales mix and closing ratios. CRM systems are full of good information that … [Read more...] about Sales Mix & Closing Ratio Analysis of Behavioral Metrics
Have you ever noticed when it’s time to visit the doctor, unless it’s an emergency, you can’t simply drop into their office unannounced? A family doctor serves a community of customers for decades. They develop a busy, thriving practice, with multiple generations of dozens of families in a community … [Read more...] about Do Salespeople Who Schedule Appointments Sell More Than Those Who Don’t?
Every dealership organization is at a different place in time with the diagnosis of their sales teams and processes. The size of complex and level of operational sophistication are factors. Many times, it’s a location issue more than overall company-wide so that requires custom solutions. So, maybe … [Read more...] about Behavioral Sales Metrics for Coaching Equipment Industry Sales Teams
The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney