In teaching telephone techniques to salespeople and sales managers, I'm always amazed at how many misunderstand the value of incoming calls to the business. Salespeople many times don't treat them as a true lead. This misjudgment is costing the salesperson and the business thousands of dollars … [Read more...] about How to Handle Incoming Sales Calls
Many companies practice the notion that once an employee announces they are leaving, they are ushered out of the business. This type of management style normally reminds employees why they keep their true life and career plans a secret. In my article, Celebrating Mistakes: Are You Creating Robots or … [Read more...] about 6 Tips for Boomerang Hiring- How to Add Champions to Your Team
Everyone's been to a meeting that didn't mean much at all. You listened to the leader tell about all the things that are wrong with what the team is doing. They gloss over the real issues and wonder why everyone's not excited. Other times you set in a meeting where PowerPoint slides are read to … [Read more...] about How to Get Fantastic Results in Team Meetings
I could easily mention Ken Maxwell, Anthony Robbins, Tom Peters and a host of other influential people who inspire us through their presentations about how to unleash the creativity of people. It is a significant topic that deserves attention. Peter Drucker was one of the most profound management … [Read more...] about Celebrating Mistakes – Are You Creating Robots or Valuable Assets?