Businesses have weathered the pandemic and are eager to get back to normal. HR practices have changed, and now include reaching out to prospects at all primary levels. They also recognize you don't always have to hire people with degrees to get a high-performing employee. Human resource … [Read more...] about Can Employees Bridge Skill Gaps?
Operational Excellence
Lead From the Front Line
I often get calls from clients about various leadership-related scenarios they face. Sometimes they already know the answers but want to hear alternative ideas. One thing is for sure; there isn't just one way to handle leadership questions on the front line. Questions from the Front Line Here is … [Read more...] about Lead From the Front Line
Customer Service Fundamentals Needed?
With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Customer Service Fundamentals Needed?
What Costs Your Business The Most?
Whether you are in good times or bad, managing people is one of the biggest challenges any business owner faces. What costs your business the most is getting the most from your team. Recruiting, hiring, and then retaining people who can be long term contributors isn't an easy task to pull off under … [Read more...] about What Costs Your Business The Most?