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You are here: Home / Archives for Hiring and Firing

Hiring and Firing

February 24, 2023 by Floyd Jerkins Leave a Comment

A Coaching Exercise for Improving Customer Experiences

A Coaching Exercise for Improving Customer Experiences

Developing skills can be fun, and it's needed for anyone on the front line of a business. Employees on the front line with high emotional intelligence are usually quick thinking and very communicative. The problem is you can't hire enough of them because they've already got jobs. Developing your … [Read more...] about A Coaching Exercise for Improving Customer Experiences

February 24, 2023 by Floyd Jerkins Leave a Comment

Do Employees Use Real Excuses or Reasons for Being Absent?

Do Employees Use Real Excuses or Reasons for Being Absent?

Typically, you look for candidates to fill positions who have the needed skill sets and then assume they can do the job quite well. But, why have they applied for that particular job? Based on my experience, it is often to ‘escape’ their current job. People seem to spend far more time running away … [Read more...] about Do Employees Use Real Excuses or Reasons for Being Absent?

August 5, 2022 by Floyd Jerkins Leave a Comment

A Leadership Rule: Do What You Say

A Leadership Rule: Do What You Say

How Effective Are Your Leaders? You want employees to feel good to be working as part of a team that is working together – and everyone is improving. Many managers would be surprised to learn how little their employees believe management is walking the talk. You can quickly scan the internet and … [Read more...] about A Leadership Rule: Do What You Say

August 5, 2022 by Floyd Jerkins Leave a Comment

Some Lessons from Disney

Some Lessons from Disney

The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney

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Floyd Jerkins

Floyd Jerkins
With more than 40 years in business, I am an accomplished senior executive in business development with more than twenty-five years of successful consulting and training experience across a variety of industries.

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