Please, just listen! When I ask you to listen to me and you start giving advice, you have not done what I asked. When I ask you to listen to me and you begin to tell me why I shouldn't feel that way, you are trampling on my feelings. When I ask you to listen to me and you feel you have to do … [Read more...] about Please, Just Listen!
With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Are Customer Service Fundamentals Necessary?
Customers are more demanding than ever. Of course, they've always been demanding, but today, they have so many different sources to get products and services they often won't even give a company a second click if their website doesn't look and feel right. If your goal is to take the customer out … [Read more...] about A Customer Service Checklist to Develop Quality
Every business owner who has hired a lot of people can tell story after story. We all have them. We've all heard the statement, hire for attitude, and train on skills. A few things are clear: when you hire someone with a good attitude, it usually offers you a better employee. I'll take someone with … [Read more...] about Hire Only People Who Have Demonstrated Integrity