In every training class that an executive leader attends there is always the mention of communications. Whether the discussion is on internal or external communications or how to deal with varied personalities, how you communicate with others is a skill set to master for every executive. Becoming … [Read more...] about Communications is a Key Skill Set
Articles
Leadership is Like Playing the Guitar
I started playing the guitar when I was about 12. It was easy to fall in love with it and played nearly every day. In those days, Ted Nugent, Black Sabbath, Deep Purple, and the Beatles were among the day's rock musicians. One of my favorites was the Beatles. Even then, I loved playing the songs and … [Read more...] about Leadership is Like Playing the Guitar
A Customer Service Checklist to Develop Quality
A Customer Service Checklist - Customers are more demanding than ever. Of course, they've always been demanding, but today, they have so many different sources to get products and services they often won't even give a company a second click if their website doesn't look and feel right. So, I'm … [Read more...] about A Customer Service Checklist to Develop Quality
Hire People Who Have Integrity
Every business owner who has hired a lot of people can tell story after story. We all have them. We've all heard the statement, hire for attitude, and train on skills. A few things are clear: when you hire someone with a good attitude, it usually offers you a better employee. I'll take someone with … [Read more...] about Hire People Who Have Integrity