Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Team Building
Are You Drunk With Technology?
Teens killed in texting driving accidents outnumber drunk driving accidents. That number is growing each year. One in five drivers of all ages admit to surfing the web while driving. Over the summer my wife and I were on a motorcycle ride enjoying the scenery. We came upon a car that was parked … [Read more...] about Are You Drunk With Technology?
Anybody Could Have Done It…But Who Did?
As an organizational development consultant, my job was to look at a customers business without bias. In conducting an on-site analysis, a part of what you consider is the human assets and how well do they perform as individuals and as a team. After the analysis, the debriefing with the owners … [Read more...] about Anybody Could Have Done It…But Who Did?