The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney
Whether you are in good times or bad, managing people is one of the biggest challenges any business owner faces. What costs your business the most is getting the most from your team. Recruiting, hiring, and then retaining people who can be long term contributors isn't an easy task to pull off under … [Read more...] about What Costs Your Business The Most?
Starting a business takes more than working capital to make it successful. Selling one also requires more planning and forethought to maximize the situation. After 25 years leading, I decided it was time to move on to other ventures. Here are a few tips I learned from selling my last … [Read more...] about A Few Tips I Learned From Selling My Last Company
Every business owner who has hired a lot of people can tell story after story. We all have them. We've all heard the statement, hire for attitude, and train on skills. A few things are clear: when you hire someone with a good attitude, it usually offers you a better employee. I'll take someone with … [Read more...] about Hire People Who Have Integrity