Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Communications
Are You Serious? Emoticons & the Middle Finger
I’m up early and still love to see the sun rise. In the early morning hours I read a lot on varied subjects. Recently a new set of emoticons (emojis) was released to the world. You know, the funny little icons you put on a text message. I started to review the history of emoticons and at first it … [Read more...] about Are You Serious? Emoticons & the Middle Finger
The Will to Win
Winning isn't always easy. Ask any basketball team who led the game all the way down to the last two seconds then the other team shoots a half-court Hail Mary and makes it to win the game. They can tell you first hand that winning isn't always easy. Is keeping a winning attitude important? Can … [Read more...] about The Will to Win